SUPPORT
We fly too. We'll get back to you.
Contact us
Email hello@jumpefb.com and we'll respond within two business days — usually much faster during the season.
To help us help you quickly, include:
- Your device and OS version (e.g., iPhone 15, iOS 19)
- The app version (Settings → About in jumpEFB)
- What you were doing when the problem happened, and a screenshot if you have one
Common questions
Start with the FAQ — offline behavior, supported aircraft, and how the green-light call works are all covered there.
Dropzone connectivity
If your question is about connecting jumpEFB to your dropzone's manifest, mention the dropzone name and whether it runs jumpDZM — that routes your question to the right place.
Feature requests
Built by jump pilots means built from your feedback. Send ideas to the same address with “Feature request” in the subject line — we read all of them.